The following should answer questions you might have before, during, when vacating and after your tenancy. Don’t hesitate to contact us for further information.
RENTAL PAYMENTS
Rent must always be paid on time. We understand that every now and then something may happen and your rental payment may be late. It is important that you call us in advance to let us know.
If your rental payment is going to be more than seven days late, we will serve a Notice to Remedy. If your rent continues to remain in arrears then a notice to leave will be issued. Only with Landlord permission can we cancel this notice for your tenancy to continue. A copy of this notice is kept on file and may be referred to should we be asked to give a reference for your tenancy at a later date, in addition this information is registered with T.I.C.A.
LEASE RENEWAL
Your lease can be renewed only with Landlord permission.
Should the landlord not require the premises for any reason, a lease can be renewed provided your rent has been paid regularly on time, the premises kept clean and the grounds have been properly maintained.
PROPERTY MANAGER AVAILABILITY
If you need to talk with your property manager, please call to arrange an appointment.
If you come in without prior arrangement, you most probably will find us out of the office. Make sure you call first, so that we can give you quality time to attend to your enquiry.
WHEN YOU MOVE IN
Connect services in your name,
The following numbers are for your reference:
- ENERGEX: 131253
- TELSTRA: 132200
ATTACHING FIXTURES AND FITTINGS
Your lease, which you have now signed prohibits fixtures and fittings being installed without prior Landlord permission. This includes hooks, nails etc… for pictures. Please also be aware that some kind of tapes can damage paint work and blue tac WILL stain the paint work, and on occasion take the paint off. If this should occur, you will be held responsible to repair the damage. (Repaint the room/wall).
INSURANCE
Your landlord is responsible for insuring the building. Their policy does not cover your contents. If you wish to insure your furniture and personal belongings, you must take out a separate policy.
MAINTENANCE AND REPAIRS
All repairs must be authorised by this office – The Tenant must request the repairs or maintenance in writing – forms are available at the office.
Our office is open 7 days a week with property management staff in attenance Monday to Saturday 9.00am to 5.00pm. Please contact the office for all repairs. Should an emergency repair be required out of office hours, please contact the relevant repair person and advice the office as soon as possible..
Please be aware that should a repair be done without our approval and not considered an emergency, the expenses will bourne by the tenant.
CAR PARKING
If you occupy a flat or unit, you are permitted to park only in the allotted space. If you have more than one car you must park this off the premises. Please also ensure visitors cars are parked in the street.
Please ensure that a drip tray is placed beneath you vehicle if it drips oil. Please be aware that if oil is dripped onto the driveway and cannot be removed successfully, compensation may be charged should it be deemed necessary. Under no circumstances should vehicles be parked on the grass or footpath.
PAY T.V.
You must receive permission first before pay T.V can be installed into the premises.
VISITORS
You are allowed visitors to the premises day or night. If you have people staying temporarily, you only need to let us know if it is any longer than14 days.
If you are in a flat or unit, please notify your visitors that unnecessary noise while walking to and from the premises can disturb any neighbours right to peace and quiet. If this occurs, depending on the severity of the complaint, it can effect your tenancy and can result in your eviction for not keeping your visitors under control.
GARDENS AND LAWNS
Unless specified to the contrary, you are required to maintain and regularly water lawns and gardens. Make sure lawn clippings and organic waste are removed from the property and not dumped on the grounds as this is considered rubbish. If a pool is located at the property you are responsible for the maintenance and up keep. A professionals service is expected to be done regularly and is a requirement at the end of your lease.
UNNECESSARY NOISE
Please be aware that if we receive a genuine complaint in reference to noise, music etc.., or any other unnecessary noise by either yourself or your visitors, a written warning will be given and if any more complaints are received, immediate action will be taken.
WATER CHARGES
As of 14 April 2008 tenants will be charged for full water consumption if the property is water efficient. If you require any further information on this please contact our office.
PETS
We regret that no pets are permitted on the premises, even temporarily, unless permission has been granted by the landlord and a special pet clause has been included in the tenancy agreement and signed by you.
INSPECTIONS
Regular inspections are carried out on each property. You will receive between 7-14 days notice in writing of the inspection date. If you are unable to be home that day, we will use our office key for access. Your first inspection will be carried out six weeks after you move in then every three months.
MOVING OUT
BREAKING YOUR LEASE
If you have signed a lease, firstly, we must be informed in writing of your intention to vacate. Please also be aware, we cannot under any circumstances accept your notice verbally.
On breaking your lease, you will be responsible for the following charges:
a) rent until a new tenant is secured
b) agent re-letting fee
c) reletting advertising expenses
d) also normal vacating procedure will apply
GENERAL VACATING
Should you wish to vacate the premises at the end of your lease, you must give us written notice of at least two(2) weeks prior to the end of the lease. It would be appreciated if you would advise us four weeks prior in order that we can commence re-letting the property.
If you are on a periodical lease we must also receive 14 days notice. Again notice cannot be accepted unless it is received in writing and the 14 days cannot begin until we receive your notice.
BOND REFUND
Your bond will be refunded provided the following occurs:
1) any break lease expenses are paid
2) any outstanding water costs are paid
3) all rent is paid to the agreed date
4) the premises passes a final inspection.
Please also be aware that we do not hold on to your bond, the bond is lodged during your tenancy with the Bonds Section of the Residential Tenancies Authority in Brisbane. Therefore, once they have received a bond refund form signed by all appropriate parties, a refund cheque will be sent to your forwarding address within about 14 days.
SUBLETTING AND TRANSFER OF TENANCY
Under no circumstances can anyone reside permanently at the premises unless we have authorised this with landlord approval. Tenancies cannot be transferred, all prospective tenants have to submit a formal application and be approved from our office. Non compliance with the above will be registered with TICA, it also constitutes a breach of the tenancy agreement.
PRIOR TO VACATING
Please ensure the premises are matched with the ingoing inspection report as this is the benchmark from which we conduct the final inspection.
A detailed final inspection guide is available to you.
Make sure all mail is redirected to your new address. Please be aware that if mail is received after you have vacated it will be sent back “NOT AT THIS ADDRESS”.
Please forward your new address and phone number to our office as soon as known.
We require original carpet cleaning receipt, pest control receipt, and the rental booklet must be handed in together with the keys to the premises. A receipt from the pool maintenance company and the report that the pool has been professionally serviced not more than 2 days prior to vacating the premises.
THIS INFORMATION IS FOR YOUR GUIDANCE AND GIVES A BRIEF OUTLINE OF THE REQUIREMENTS OF YOUR TENANCY.
IT IS SUGGESTED THAT YOU KEEP IT IN A HANDY PLACE IN YOUR HOME. SHOULD YOU HAVE ANY QUESTIONS PLEASE CALL US 5501 4000.
In case of an emergency please contact the after hour technicians below;
Plumbing – Category 5 Plumbing & Gas – 0477 094 334
Electrical – Aussielec – 0419 359 973
If you are unable to contact anyone on these numbers, please refer to your lease for the appropriate action to take in an emergency.